All services
Smart hands
Your team manages the systems from somewhere else. When something in a New York office needs a person in the room, we’re that person. We work to your instructions and your tickets, and report back with what we found and what we did — for MSPs and outsourced IT firms with clients in the city, and for internal IT teams whose people aren’t here.
What’s included
- Hardware installs and swaps: firewalls, switches, access points, workstations, printers
- Rack and stack, patching, and cable tracing in the IDF
- Carrier and vendor meets: letting the ISP in, working the demarc, escorting technicians
- Workstation deployment and user setup at the desk
- Conference room and AV troubleshooting on site
- Site surveys: photos, rack elevations, port maps, and an inventory of what’s actually there
- Hands on site during your remote change windows
Good fit for
MSPs and IT providers with New York City clients and no one here, and companies whose IT department works from another city.